_______ data cannot be broken down into smaller units.
Attribute 0.0%
Continuous 0.0%
Quantitative 100.0%
Qualitative 0.0%
________ is a statistical method to define how much variation exists in a set of data.
Variance 0.0%
Standard Deviation 100.0%
Mean 0.0%
Average 0.0%
___________ are constructed from the frequency table.
Process Maps 0.0%
Flowcharts 0.0%
Histograms 100.0%
Trend charts 0.0%
___________ charts are used to display different trends in data over time.
Affinity 0.0%
Pareto 0.0%
Matrix 100.0%
Run 0.0%
___________ is a kind of control chart that is used to display process performance over time. It is also used for interpreting the trends that occur in the data.
Scatter Diagram 100.0%
Run Chart 0.0%
Poka Yoke 0.0%
Gantt Chart 0.0%
___________ is an instrument which assists the team to prioritize the root causes.
Multivoting 0.0%
Five Why Diagram 100.0%
Scatter Diagram 0.0%
Hypothesis Testing 0.0%
____________ defines all possible failures and their effects on a system.
FMEA 100.0%
PDPC 0.0%
ANOVA 0.0%
Control chart 0.0%
A _____________ is an important tool for establishing performance objectives.
Bar Chart 0.0%
Histogram 0.0%
Process Map 0.0%
Trend chart 100.0%
A flowchart is a _________ representation of the flow in a process.
mathematical 0.0%
tabular 0.0%
pictorial 100.0%
none of the above 0.0%
A graphical tool usually employed to help recognize opportunities for improvement is known as:
Bar Chart 0.0%
Pareto Analysis 100.0%
Process Map 0.0%
ANOVA 0.0%
A systematic process to identify the needs of the customers is known as:
Process Decision Program Chart 0.0%
Quality Function Deployment 100.0%
Pareto Analysis 0.0%
Gantt Analysis 0.0%
A table shows the comparison of survey results obtained from existing and new process. Which method should be employed to determine the effect of the new process on customer satisfaction?
Pareto Analysis 0.0%
Process Map 0.0%
T-Test 0.0%
Chi-Square Test 100.0%
A/An ____ shaped matrix can relate one set of elements with itself.
T 0.0%
L 100.0%
Y 0.0%
X 0.0%
A/An _________ chart plots the probability of a certain event occurring at different places within a given time period.
X-bar 100.0%
attribute 0.0%
run 0.0%
probability 0.0%
Analysis can be done in which of the following ways?
By analyzing the data collected 33.0%
By analyzing the process through process maps 33.0%
By analyzing the problems listed 33.0%
By analyzing the voice of the customer 0.0%
Arrange the Six Sigma methodology in chronological order:
Define, Analyze, Measure, Improve, Control 0.0%
Define, Measure, Improve, Control, Analyze 0.0%
Define, Analyze, Control, Measure, Improve 0.0%
Define, Measure, Analyze, Improve, Control 100.0%
C-charts, P-charts and U-charts are types of _________ control charts.
attribute 100.0%
variable 0.0%
trend 0.0%
pareto 0.0%
CTQ means:
Customer-Time-Quality 0.0%
Critical-Time-Quality 0.0%
Critical-to-Quality 100.0%
Customer-Time-Quantity 0.0%
Defects Per Unit (DPU) is defined as:
A measurement of the average number of units showing a single defect 0.0%
A measurement of the average number of defects in a single unit 0.0%
A measurement of the total number of defects in a single unit 100.0%
A measurement of the total number of units showing a single defect 0.0%
Failure modes are ranked by using the RPN. What does RPN stand for?
Risk Priority Notice 0.0%
Revenue Priority Notice 0.0%
Risk Priority Number 100.0%
Revenue Priority Number 0.0%
For any company to reach a 'level 6' sigma, there should only be _______ defects per 1 million processes or opportunities.
1 0.0%
2.2 0.0%
zero 0.0%
3.4 100.0%
In a scatter diagram, what kind of correlation is indicated when almost all the points fall along an imaginary straight line with either a positive or negative slope?
Strong correlation 100.0%
Moderate correlation 0.0%
No correlation 0.0%
None of the above 0.0%
Point out the symbol that represents variability in a process in Six Sigma, from the given figure:
1 0.0%
2 0.0%
3 0.0%
4 100.0%
Prioritization matrices are a combination of:
Affinity Chart and Matrix Chart 50.0%
Pareto Chart and Tree Diagram 0.0%
Tree Diagram and Matrix Chart 50.0%
Tree Diagram and Affinity Chart 0.0%
Six Sigma is used to measure the ___________ of a company.
performance 100.0%
feasibility of projects 0.0%
growth rate 0.0%
processes 0.0%
Six Sigma process is implemented by organizations to reduce __________.
defects in their processes 0.0%
costs of poor quality 100.0%
infrastructure defects 0.0%
process improvements 0.0%
employees 0.0%
Statistical Process Control is a method of _________, ________ and _________ a process through statistical analysis.
monitoring, controlling, improving 100.0%
monitoring, defining, solving 0.0%
monitoring, improving, solving 0.0%
monitoring, defining, controlling 0.0%
The _______ chart monitors the process location over time, based on the average of a series of observations, called a subgroup.
attribute 0.0%
X-bar 100.0%
trend 0.0%
histogram 0.0%
The analysis by an Interrelationship Diagram helps in making a distinction between:
elements which are unwanted in the project and those which are necessary for the project 0.0%
elements which operate as the root cause and those which are the outcomes of the root cause 0.0%
elements which are continuous in nature and those which are discrete in nature 0.0%
All of the above 100.0%
The fishbone diagram is used to identify the _______ variables that are causing problems.
input 100.0%
output 0.0%
continuous 0.0%
discrete 0.0%
The Japanese name for Error-proofing is___________
Poka Yoke 100.0%
O shin 0.0%
HiroHotu 0.0%
Hara Kiri 0.0%
The Kano model of customer satisfaction depicts the relationship between:
customer satisfaction and quantity 0.0%
customer satisfaction and time 0.0%
customer satisfaction and quality 100.0%
customer satisfaction and money 0.0%
The logical way the project team should initiate analysis is to: 1.List all the possible factors of the problem 2.Segment and stratify these factors 3.Prioritize the list of vital few factors 4.Ver...
1243 0%
1234 0%
1324 0%
2314 0%
The main purpose of preparing a Project Charter in the Define phase is ______________.
to list the vital features of the project 100.0%
to mention the date of completion of the project 0.0%
to list the customers involved in the project 0.0%
None of the above 0.0%
The process capability index, denoted as 'Cp', is preferred when:
Cp>1 100.0%
Cp<1 0.0%
Cp=1 0.0%
None of the above 0.0%
The process of calculating the total expected costs versus the total expected benefits of the actions that are performed, to choose the most profitable options is known as____________.
Experimental Design 0.0%
Design of Experiments 0.0%
Cost-benefit Analysis 100.0%
Contingency Planning 0.0%
The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.
Performance 0.0%
Threshold 0.0%
Linear 0.0%
Delighters 100.0%
This plan states the critical parameters that require corrective action. It also contains restorative actions for known causes to problems that might surface. What is it called?
Response Plan 0.0%
Process Control Plan 0.0%
Critical process outputs 100.0%
Risk Priority Number 0.0%
What are Gantt Charts used for?
To keep track of the time frame of a project 100.0%
To keep track of the expenditure of a project 0.0%
To keep track of the man power used for a project 0.0%
To keep track of the resources utilized for a project 0.0%
What defines the range of output which the process must meet, also known as specification range?
Corrective Action Metrics 0.0%
Control charts 0.0%
Difference between USL and LSL 100.0%
Critical Process Outputs 0.0%
What does the Diamond symbol in flowcharts depict?
Start of the process 0.0%
Process flow 0.0%
Inputs of the process 0.0%
Decision point 100.0%
What is monitored by the Process Management Chart?
Process improvements 100.0%
Feedback system 0.0%
Process standardization 0.0%
Critical process outputs 0.0%
What is the main objective of Analyze Phase?
To define the project at hand 0.0%
To arrive at the root cause of the problem 0.0%
To estimate the cash flow of the project 0.0%
To offer a viable solution to the problem 100.0%
What is the main purpose of brainstorming?
Brainstroming acts as a solution-finder 100.0%
Brainstorming is used to keep all the solution-seekers indulged in searching the solution 0.0%
Brainstorming helps the data-collectors in collecting the required data 0.0%
Brainstroming acts as a tool for idea collection 0.0%
Which control chart deals with the proportion or fraction of defective products?
C-Charts 0.0%
P-Charts 100.0%
U-Charts 0.0%
Gantt Chart 0.0%
Which is the tool that helps in identifying every potential failure mode of a process or a product?
FMEA 100.0%
RPN 0.0%
PDPC 0.0%
SPC 0.0%
Which of the following are the objectives of the Improve Phase?
Generating a number of plausible solutions 50.0%
Selecting the best solutions that would improve the process 50.0%
Measuring the process capability 0.0%
Quantifying the opportunity for the project 0.0%
Which of the following belongs to hierarchical diagrams?
Sequence Diagram 100.0%
Cause and Effect Diagrams 0.0%
Scatter Diagram 0.0%
Bubble Chart 0.0%
Which of the following is a tool used to determine how precise the collected data are, or how precisely the survey measures the true feelings of the whole population?
Sample Survey 0.0%
Margin of Error 0.0%
Questionnaires 100.0%
Brainstorming 0.0%
Which of the following is not a tool used in the open-narrow-close approach?
Clarification 0.0%
Duplication 0.0%
Multi-voting 0.0%
Pareto Analysis 100.0%
Which of the following is one of the fastest methods of arriving at the root cause of any problem?
Process Map 0.0%
Process Analysis 100.0%
Sub Process Mapping 0.0%
Synopsis of Analysis Table 0.0%
Which of the following is the best definition for Define phase?
The Define Phase comprises of base lining and benchmarking the process that needs improvement 100.0%
The Define phase invloves mentioning of the various mathematical definitions 0.0%
The Define phase defines the present state of the company 0.0%
The Define phase involves defining the standards followed by other companies 0.0%
Which of the following is used to compare opposites, actions, consequences and different points of view?
Bar Diagram 0.0%
Scatter Diagram 0.0%
Pareto Diagram 0.0%
Force Field Diagram 100.0%
Which of the following is used to control the critical process inputs?
Critical process outputs 50.0%
Process Control Plan 0.0%
Feedback system 0.0%
Statistical Process Controls 50.0%
Which of the following is used to eliminate an identified problem by proposing appropriate solutions?
Risk Priority Number 0.0%
Poka Yoke 0.0%
Corrective Action Metrics 100.0%
Gantt chart 0.0%
Which of the following is used to implement process control to ensure that the same problems do not recur?
Activity Chart 0.0%
Control Plan 100.0%
Project Management Summary 0.0%
Statistical Process Controls 0.0%
Which of the following statements is false about SIPOC?
SIPOC stands for Supplier, Input, Process, Output, Customer 0.0%
SIPOC diagrams are used to define the sub-processes in a business process 0.0%
Various examples of SIPOC software tools are iGrafx, SigmaFlow, etc 100.0%
SIPOC does not define the customer's requirements 0.0%
Which of the following statements is true about Analyze phase?
In the Analyze phase, all the processes are re-defined 0.0%
In the Analyze phase, all the processes that are yet to be completed are analyzed and the steps to be followed to complete the processes are written in a step-wise manner 0.0%
In the Analyze phase, the gaps between current process performance and the business goals are identified 100.0%
None of the above 0.0%
Which of the following statements is true about Multivoting?
Multivoting allows the ranking of options 100.0%
Multivoting helps choose the options for further analysis 0.0%
Multivoting places the ideas found out in a structured order 0.0%
Multivoting is a tool for statistical process control 0.0%
Which of the following steps are used to quantify an oppurtunity in the analyze phase?
Determining the performance gap 0.0%
Redefining the problem statement 0.0%
Looking at the cost of poor quality 0.0%
Only a,b 0.0%
a,b,c 0.0%
Only a,c 100.0%
Which of the following tools is used while illustrating a process map?
Flowcharts 100.0%
Barcharts 0.0%
Runcharts 0.0%
Piecharts 0.0%
Which tool is used to depict the changes that occur in one set of variables while changing the values of the other set of variables?
Risk Priority Number 0.0%
HiroHotu 0.0%
Poka Yoke 100.0%
Scatter Diagram 0.0%
Which tool is used to identify the relevant factors of a process improvement project before work begins?
Pareto Diagram 100.0%
Bar Chart 0.0%
Histogram 0.0%
SIPOC 0.0%
Which was the first company to implement Six Sigma methodology?
General electric 0.0%
Honeywell 0.0%
Motorola 100.0%
Cannon 0.0%
Why are affinity diagrams used?
To represent the ideas that are liked by all the solution-seekers 0.0%
To represent the brainstormed ideas 0.0%
To represent the data that is troublesome 0.0%
All of the above 100.0%
Why is the term "Voice of the Customer" in Six Sigma methodology used?
To know the customers involved in the project 0.0%
To get feedback from the customers 0.0%
To know the stakeholders involved in the project 0.0%
To define the needs of the customer 100.0%