________ are the persons who act as catalysts and assume the responsibility for managing change activities.
Change agents 100.0%
Change managers 0.0%
Change executives 0.0%
Change personnel 0.0%
_________ is a form of organizational resistance to change which includes lack of emotion and motivation.
Informal resistance 0%
Neural resistance 0%
Core resistance 0%
General apathy 0%
_________ is/are developed through external adaptation and internal integration.
Organizational culture 0%
Organizational politics 0%
Organizational philosophy 0%
Organizational ceremonies 0%
__________ power is based upon the power holder's superior abilities.
Coercive 0%
Definitive 0%
Core 0%
Expert 0%
__________ is a type of organizational stress caused by sudden over-joy.
Eustress 0.0%
Euphoria 100.0%
Hyper work stress 0.0%
Hypo stress 0.0%
__________ is the extent to which an individual believes they control the events which affect them.
Machiavellianism 0%
Locus of control 0%
Integration 0%
Risk seeking propensity 0%
A personality test that taps four characteristics and classifies people into 1 of the 16-personality types is called the:
Big Five Model. 0.0%
Four-component model. 100.0%
Myers-Briggs type indicator. 0.0%
Johari window. 0.0%
An organization's support programs which are focused on the employees' total physical and mental condition are called_____.
meditation programs 0%
training of employees 0%
wellness programs 0%
relaxation techniques 0%
Assessing the likelihood of an occurrence by drawing analogies, and seeing identical situations in which they do not exist is known as:
Availability heuristic. 0%
Assessment heuristic. 0%
Representative heuristic. 0%
None of these 0%
Based on the findings of the Managerial Grid, managers were found to perform best under the _____.
9,1 style 0%
9,9 style 0%
1,9 style 0%
1,1 style 0%
Distinctiveness, an aspect of the Attribution theory, refers to whether an individual displays:
the same response in similar situations like everyone. 0%
the same behavior in different situations. 0%
different behavior in different situations. 0%
During which of the following does an employee express organizationally desired emotions during interpersonal transactions?
Emotional labor 0%
Felt emotions 0%
Displayed emotions 0%
Moods 0%
From among the following, which survey feedback tool is used in organizational development?
High interaction among team members 0.0%
Assisting members to understand the processes/events with which they deal 0.0%
The use of questionnaires to identify the discrepancies in the members' perception 100.0%
Training employees through unstructured group interactions 0.0%
In coercive power, the base is dependent on:
reward. 0%
fear. 0%
control. 0%
position in the organization. 0%
In Lewin's Three-step model, which is the first step presented by Kurt Lewin?
Refreezing 0.0%
Unfreezing 100.0%
Driving forces 0.0%
Movement 0.0%
In Maslow's hierarchy of needs, which of the following are described as higher order needs?
Self actualization, esteem, social 0%
Physiological, safety 0%
Esteem, safety, social 0%
Self actualization, physiological, esteem 0%
In Maslow's hierarchy of needs, which of the following tops the hierarchy triangle?
Esteem 0%
Physiological 0%
Safety 0%
Self-actualization 0%
In the Fiedler model, the degree to which job assignments are procedurized is called:
Leader-member relations. 0%
Task structure. 0%
Position power. 0%
Least preferred co-workers questionnaire. 0%
In which leadership style do followers make attributions of heroic leadership abilities when they observe certain behavior?
Charismatic 0%
Transformational 0%
Visionary 0%
Autocratic 0%
On what basis are jobs grouped together in an organization?
Departmentalization 0%
Divisionalization 0%
Work Specialization 0%
Work Specification 0%
State whether True or False. A strong culture is a culture in which the core values are intensely held and widely shared.
State whether True or False. Collaborating is the willingness of one party in a conflict to place the opponent's interest above its own.
State whether True or False. Legitimate political behavior is extreme political behavior that violates the implied rules of the game.
State whether True or False. Personality is the sum total of ways in which an individual reacts and interacts with others.
State whether True or False. Unhealthy changes in eating habits, such as untimely meals or binge eating, or a sudden increase in the consumption of alcohol are behavioral symptoms of stress.
The _________ type of corporate culture involves high levels of risk taking and dynamism.
Bureaucratic 0%
Clan 0%
Entrepreneurial 0%
Market 0%
The conflict that supports the goals of a group and improves its performance is called:
dysfunctional conflict. 0%
functional conflict. 0%
task conflict. 0%
relationship conflict. 0%
The tendency to underestimate the influence of external factors and overestimate that of internal factors, when making judgments about the behavior of others is called:
the Attribution theory 0%
Self-serving bias 0%
Fundamental attribution error 0%
Estimation error 0%
The values that are accepted throughout the organization are called:
universal values. 0%
organizational values. 0%
core values. 0%
ethical values. 0%
The________ theory determines the stability and instability of causes related to success or failure.
Critical 0.0%
Decision 0.0%
Credibility 0.0%
Attribution 100.0%
Through which of the following can an individual organize and interpret his sensory impressions to give meaning to his environment?
Decision making 0.0%
Perception 100.0%
Analytical ability 0.0%
Personality 0.0%
To which of the following can the growing interest in workplace spirituality be attributed?
Workplace conflict 0%
The desire to counterbalance the pressures and stress of a turbulent pace of life 0%
Ill health of the employees 0%
What is referent power?
Power dependent on personal traits such as charisma and good character 0%
Power dependent on personal traits such as superior skills and abilities 0%
Power dependent on personal traits such as authority and seniority 0%
Power dependent on personal traits such as high level of identification with, admiration of, or respect for the power-holder. 0%
What is the term for the process whereby workers organize themselves to meet, discuss, and negotiate matters related to their work with their employers?
Alternative bargaining 0.0%
Distributive bargaining 0.0%
Collective bargaining 100.0%
Converse bargaining 0.0%
Which among the following is a technique of impression management?
Avoiding Change 0.0%
Self Promotion 100.0%
Avoiding Blame 0.0%
Which of the following effects refers to a cognitive bias whereby the perception of a trait is influenced by the perception of former traits?
Halo effect 100.0%
Contrast effect 0.0%
Stereotyping 0.0%
Projections 0.0%
Which of the following is a behavioral theory of leadership?
Ohio State Studies 100.0%
University of Michigan studies 0.0%
Fiedler model 0.0%
Scandinavian studies 0.0%
Which of the following is a conflict resolution technique?
Compromise 100.0%
Lay off 0.0%
Restructuring the organization 0.0%
Which of the following is a/are primary characteristic/s of organization culture?
Expansion 0.0%
Diversification 0.0%
Innovation and risk taking 100.0%
Which of the following is an effective way of making decisions when people in an organization show resistance to change?
Facilitation 0.0%
Coercion 0.0%
Manipulation 0.0%
Negotiation 100.0%
Which of the following is an informal group bound together by the active pursuit of a single issue?
Coalition 0.0%
Power 100.0%
Politics 0.0%
Consistency 0.0%
Which of the following is the period of learning that occurs before a new employee joins an organization?
Pre learning stage 0.0%
Pre arrival stage 100.0%
Encounter stage 0.0%
Metamorphosis stage 0.0%
Which of the following personality characteristics is associated with an individual who is pragmatic, maintains emotional distance and believes that ends can justify means?
Self esteem 0%
Machiavellianism 0%
Self-monitoring 0%
Risk taking 0%
Which of the following strategies can best suit an organization having a loose structure, low specialization, low formalization, and decentralization?
Cost-minimization strategy 0%
Limitation strategy 0%
Expansion strategy 0%
Innovation strategy 0%
Which personality trait involves attentiveness to inner feelings, preference for variety, and intellectual curiosity?
Openness to experience 0%
Agreeableness 0%
Extraversion 0%
Neuroticism 0%
Which principle states that a subordinate should have only one superior to whom he or she is directly responsible?
The straight chain 0%
The unity of diversity 0%
The unity of command 0%
Which structure creates dual lines of authority and combines functional and product departmentalization?
Entrepreneurial 100.0%
Matrix organization 0.0%
Strategic Business Unit 0.0%
Divisional organization 0.0%
Which term can be used for voluntary actions that violate established norms, and threaten the organization or its members or both?
Employee grievances 0%
Employee conflict 0%
Interpersonal conflict 0%
Employee deviance 0%
Which theory contains the assumptions that employees dislike work, are lazy, dislike responsibility and must be coerced to perform?
Theories X and Y 0%
Theory Y 0%
Theory X 0%
Theory Z 0%
Which theory of motivation uses the concepts of motivation and hygiene factors?
ERG Theory 0%
Two-Factor theory 0%
Goal setting theory 0%
Cognitive evaluation theory 0%
Which type of organizational change is called decentralization of power?
Structural change 0%
Strategic change 0%
Periodic change 0%
Continuous change 0%
Which view regarding conflict shows that conflict is a natural and inevitable outcome in a group?
Individual view 100.0%
Macro view 0.0%
Human relations view 0.0%
Who proposed the concept of Managerial Grid?
Peter Drucker 0%
Margaret Thatcher 0%
John Kotter 0%
Blake and Mouton 0%
Who proposed Theory X and Theory Y?
Frederick Herzberg 0%
Douglas McGregor 0%
Maslow 0%
Clayton Alderfer 0%
Who provides an informal communication link between the negotiator and the opponents in third party negotiations?
The consultant 0%
The employer 0%
The conciliator 0%
With which of the following factors is stress associated?
Limitations and uncertainty 0%
Restrictions and supply 0%
Winning and losing 0%
Constraints and demands 0%